Terms of Service
Effective August 15, 2026 · These terms govern access to and use of Inbox Distro.
1. Agreement and eligibility
By creating an account, accepting an order, or using Inbox Distro, the customer agrees to these Terms, the Privacy Policy, and the Acceptable Use Policy. The accepting person represents they are at least 18 and authorized to bind the customer.
2. Service
Inbox Distro provides hosted mailbox monitoring, configurable routing, round-robin assignment, transient message modification, forwarding, metadata-based reporting, support, and integrations. Features and limits depend on the plan. We may improve the service but will not intentionally remove a material paid feature during a current billing period without reasonable notice.
3. Accounts and customer data
The customer controls its users, mailboxes, rules, recipients, integrations, and content, and retains ownership of customer data. The customer grants Inbox Distro limited rights to access, transiently process, modify, and transmit mailbox messages according to customer instructions, and to host message metadata, account configuration, routing history, delivery results, and support data. Inbox Distro does not retain full email bodies, full headers, attachments, or .eml copies. The customer must protect credentials and assign appropriate permissions.
4. Mailbox authority and compliance
The customer represents it has all rights, notices, consents, and legal bases required to connect each mailbox and process or forward its messages. The customer is responsible for retention, recipient accuracy, lawful communications, and industry obligations.
5. Trials, subscriptions, and payment
Trials expire on the date shown. Paid subscriptions are charged in advance at checkout and automatically renew until canceled. Taxes may apply. Stripe processes payments. Failed payment or an ended trial or subscription may pause processing or access. Published plan limits apply.
6. Cancellation, refunds, and plan changes
Administrators may cancel through the billing portal. Cancellation normally takes effect at the end of the paid period. Charges are non-refundable except where required by law or expressly stated. Upgrades may take effect immediately with prorated billing; downgrades generally take effect at renewal and may restrict active features or records.
7. Availability and support
We work to provide a reliable service but do not guarantee uninterrupted or error-free delivery. Mail providers, networks, recipient systems, customer rules, authentication, and third parties can delay, reject, duplicate, or alter messages. Customers should retain source mail when appropriate, monitor failures, and maintain continuity procedures.
8. Suspension and termination
We may suspend access for nonpayment, security risk, legal requirement, material breach, or unacceptable use. When reasonably possible, we will provide notice and an opportunity to cure. After termination, the customer should export needed data and may request deletion subject to the Privacy Policy.
9. Confidentiality and security
Each party will protect the other’s nonpublic information using reasonable care and use it only for this relationship. Inbox Distro maintains safeguards designed to protect data, but no online service can guarantee absolute security.
10. Third-party services
The service interoperates with mailbox providers, payment processors, hosting, analytics, and customer-selected integrations governed by their own terms. Inbox Distro is not responsible for third-party outages or decisions outside its reasonable control.
11. Intellectual property
Inbox Distro and its licensors retain rights in the service, software, documentation, branding, and improvements. Customers receive only a limited right to use the service during an authorized account term. Feedback may be used without obligation if it does not disclose confidential information.
12. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT ARE DISCLAIMED. NO INTERNET-CONNECTED SERVICE IS COMPLETELY SECURE, AND WE DO NOT WARRANT THAT THE SERVICE WILL BE FREE FROM UNAUTHORIZED ACCESS, MALICIOUS ATTACKS, THIRD-PARTY COMPROMISE, INTERRUPTION, OR ERROR, OR THAT EVERY MESSAGE WILL BE RECEIVED, ASSIGNED, FORWARDED, OR DELIVERED.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL, INCLUDING DAMAGES ARISING FROM THIRD-PARTY ATTACKS, UNAUTHORIZED ACCESS, MALWARE, SERVICE-PROVIDER FAILURES, OR SECURITY INCIDENTS. INBOX DISTRO’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED AMOUNTS PAID BY THE CUSTOMER DURING THE 12 MONTHS BEFORE THE EVENT. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT LEGALLY BE LIMITED OR EXCLUDED, INCLUDING WHERE APPLICABLE FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE.
14. Indemnification
The customer will defend and indemnify Inbox Distro from third-party claims arising from customer data, mailbox access, routing instructions, unlawful communications, violation of these Terms, or customer-provided infringement, except to the extent caused by Inbox Distro’s breach or willful misconduct.
15. Utah law and disputes
Utah law governs, without regard to conflict rules. Before filing a claim, the parties will attempt in good faith for 30 days to resolve it through support@inboxdistro.com. Subject to applicable consumer rights, exclusive venue lies in state or federal courts in Salt Lake County, Utah.
16. Notices and electronic communications
The customer agrees to receive account, billing, security, support, and legal notices electronically at the administrator email address on file or through the service. The customer must keep contact information current. Notices to Inbox Distro may be sent to support@inboxdistro.com.
17. General
Neither party is liable for delay beyond reasonable control. Assignment requires consent except with a merger or sale of substantially all assets. If a provision is unenforceable, the remainder continues. Failure to enforce is not a waiver. These Terms and any order are the entire service agreement. Material changes will be posted and, when appropriate, communicated before taking effect.