What is Inbox Distro?
Inbox Distro monitors a shared mailbox and automatically assigns and forwards each incoming message to an eligible staff member using your distribution settings.
Frequently asked questions
Clear answers about connecting mail, distributing messages, monitoring delivery, managing users, and paying for Inbox Distro.
Getting started
Does Inbox Distro replace our mailbox?
No. You keep the shared address customers already use. Inbox Distro connects to that mailbox and handles distribution behind it.
Do staff members need a new inbox?
No. Assigned messages are forwarded to each staff member’s normal email account. Administrators use the web application to manage distribution.
How long is the free trial?
New accounts receive a 14-day trial. You can configure staff, routing, and a test mailbox before using production processing.
Distribution and routing
How does round-robin distribution work?
Inbox Distro selects the next eligible staff member and advances the group rotation after a successful assignment.
Can some staff receive a different percentage?
Yes. Weighted distribution lets you give experienced staff a larger share or gradually increase assignments for newer staff.
What happens when someone is unavailable?
Unavailable staff are skipped without being removed. Their schedule can also make them automatically eligible only during working hours.
Can an email go to a specific department or person?
Yes. Ordered routing rules can assign messages to a group or specific staff member based on sender, recipient, subject, body, mailbox, headers, attachments, and other conditions.
Can repeat customers return to the same person?
Yes. Permanent relationships can match an email address, domain, customer ID, or external-system identifier to an established staff member.
Mail and delivery
Which mail systems are supported?
Inbox Distro supports Microsoft 365 and configurable incoming and outgoing mail-server connections. Gmail OAuth is also available when its provider credentials are configured.
Are incoming and outgoing settings separate?
They can be. You may use the incoming account for outgoing delivery or uncheck that option and configure a separate outgoing server.
What happens to the original email?
The original remains in the customer’s source mailbox or follows the mailbox handling option selected by its administrator. Inbox Distro does not retain a full copy, body, attachment, header set, or .eml file on its server.
How do I know a message was delivered?
The Messages page records metadata, routing decisions, assignment, forwarding attempts, delivery status, retry history, and errors without retaining the full email content.
What happens when delivery fails?
The message remains visible for review. Configured retries and administrator alerts help you respond without losing the original request.
Administration and security
Can multiple administrators use the application?
Yes. Users and roles control who can view activity, manage distribution, administer users, or access owner-level client and billing tools.
Are mailbox passwords displayed?
No. Stored mailbox credentials and integration secrets are encrypted and are not displayed back to users.
How does Microsoft mailbox access work?
Each Microsoft mailbox can be connected with revocable OAuth authorization. Inbox Distro uses that mailbox connection for receiving, folder access, and sending instead of exposing a mailbox password. The authorization can be disconnected at any time.
Does Inbox Distro have an API?
Yes. Administrators can issue revocable API keys and retrieve messages, assignments, delivery results, staff, and groups or submit external leads for normal routing.
Does it provide health alerts?
Yes. Inbox Distro monitors worker activity, mail accounts, processing queues, delivery failures, and backups and can email administrators when health changes.
Plans and billing
How does pricing work?
Plans are based on staff, connected mail accounts, and processed-message limits. Current plan details are listed on the Pricing page.
Can I change plans later?
Yes. Organization administrators can use Plan & Billing to upgrade, manage payment details, review invoices, or open the Stripe billing portal.
Can I cancel?
Yes. Cancellation is managed through the secure billing portal. Access continues according to the billing-period status shown in your account.
What happens at the monthly message limit?
The application tracks processed-message usage against the plan limit and directs administrators to upgrade when more capacity is required.
Still deciding?
Contact usTell us how your inbox works.
We’ll help you decide whether Inbox Distro fits your distribution workflow.