Automatic customer-service email routing
Route customer-service emails to the right available team or specialist while keeping a complete assignment and delivery history.
No credit card required to start.Give every incoming email a clear owner
When everyone watches the same service inbox, ownership is unclear. Customers wait while staff assume somebody else is responding.
Designed for: Service, warranty, billing, returns, dispatch, and support teams that want assignment without replacing everyone’s existing inbox.
- ✓Create groups for service specialties
- ✓Apply ordered rules based on sender, subject, or content
- ✓Use schedules so after-hours staff are skipped
- ✓Maintain customer-to-staff relationships
- ✓Alert administrators when processing or delivery fails
Connect, configure, and let routing run
Connect the mailbox
Authorize Microsoft 365, Gmail, or a supported incoming mail server.
Choose the team
Add staff, groups, schedules, availability, percentages, and routing rules.
Verify every delivery
Review assignments, routing decisions, retries, statistics, and connection health.
Common questions
Does this replace our shared mailbox?
No. Customers keep using the address they already know. Inbox Distro connects behind it and forwards each assigned message to the selected employee.
Do employees learn another inbox?
No. Assigned messages arrive in their existing email accounts. Administrators use Inbox Distro to configure and monitor distribution.
Can we test before using live email?
Yes. The 14-day trial includes test mode and optional sample data so you can validate the workflow before production.
Explore related resources
See fair email distribution in action.
Start with sample data or connect a test mailbox when you are ready.
Start free